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Careview is one of Australia's fastest growing NDIS software platforms.
Every year, 500,000 disabled Australians claim $23B in benefits through the National Disability Insurance Scheme (NDIS). Founded in 2017, Careview is a SAAS platform for NDIS Plan Managers.
What's the Challenge?
As the NDIS grows, so does the backlog of paperwork, invoices and frustrated Participants and Service Providers waiting to be paid for support.
On the front line are Plan Managers, businesses who connect Service Providers and NDIS Participants, and many are run by people with a disability, or family member or friend with a disability. But many are struggling with overwhelming paperwork. Growing volumes of invoices are draining resources already stretched by complicated processes and procedures, reporting requirements and rising fraud.
Adding staff to process invoices and keep customer service on track means rising costs, so many plan managers are refusing new customers or processing payments late. Managing Director Devon Hamon knows the industry’s problems intimately.
‘We have more than 600 businesses on our platform, supporting over 100,000 Australians. We hear similar things from every Plan Manager – they are drowning in paperwork, concerned about fraud and their teams want to spend more time with the customers that they came to this industry to serve.’
Solution
Careview spent years searching for technology to solve these issues. Sypht understood and connected immediately with their challenges, helping Careview trial their AI-driven solution.
Warren Billington, Sypht CEO remembers:
"Our AI platform was built for exactly these types of challenges. We were able to connect to Careview’s systems quickly through our fully documented Open API and start running a proof of concept in weeks, not months. They could see the potential of the solution immediately."
What did Careview use?
Platform Features
Transport
Extract
AI Products
NDIS ClaimsResults
Invoices processed using Sypht's AI have grown from 5,000 to 40,000 invoices p.c.m., 10%+ of total volume. Devon is very happy, stating:
‘Working with Sypht has been phenomenal. The biggest thing we love is the accuracy of data extraction, which gives us confidence to digitise and automate processes that used to take hundreds of hours.’
Careview customers are unblocking paperwork bottlenecks and paying members faster, allowing them to put staff back into customer service teams. NDIS participants are being paid faster through a simpler UX.
‘Providing software comes down to trust’ says Devon. ‘If they can rely on us and our technology to help them with customer service, we can build long-lasting profitable relationships. We’ve already achieved so much, the teams could not be more excited for the future of this great collaboration."
Efficiency gains for Careview customers
800% growth in automated processing
Improvement in Customer Experience
Faster more accurate payments, simpler UX
Simple Trial and Integration Process
POC built and running in weeks not months
Improved performance and accuracy
Sypht is 2x as fast and 25% more accurate than the competition
"Working with Sypht has been phenomenal. The biggest thing we love is the accuracy of the data extraction, which gives us confidence to digitise and automate processes that used to take hundreds of hours.’
Devon Hamon
CEO, Careview